SHIPPING

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Shipping & Delivery Policy

GENERAL DELIVERY

At BO + BALA Australia, we aim to ensure your beautiful jewellery reaches you safely and as quickly as possible.

Orders are normally processed and dispatched within 1–2 business days after your order is placed, depending on stock availability and courier collection schedules.

Estimated delivery times within Australia are:

These are estimated delivery timeframes only and may vary depending on your location, courier services, public holidays and unforeseen circumstances.

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout, where tracking is available.

Please note: During busy periods, particularly November and December, order processing may take up to 5 business days. Additional delivery delays may occur due to increased courier demand.

DELIVERY

We kindly ask customers to ensure their delivery address, contact details and postcode are entered correctly at checkout.

BO + BALA works with delivery partners to provide reliable shipping services across Australia.

While we make every effort to ensure orders arrive within the estimated delivery timeframe, delivery dates are estimates and cannot be guaranteed.

If you notice an error in your delivery details, please contact us as soon as possible so we can attempt to correct it before dispatch.

ORDER CANCELLATION

If you have changed your mind and would like to cancel your order, please contact our Customer Care team at hello@boandbala.com as soon as possible.

Orders that have already been dispatched cannot generally be cancelled. However, you may still be eligible for a return or refund in accordance with our Returns & Refunds Policy and Australian Consumer Law.

NON-ARRIVAL OF AN ORDER

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Care team.

We will investigate the delivery status with our courier partner and provide updates where available.

If an order is confirmed lost in transit, we will arrange an appropriate replacement or refund in accordance with your rights under Australian Consumer Law.

We are committed to resolving delivery issues as quickly and fairly as possible.

SHIPPING CHARGES

Shipping charges are calculated based on your delivery location and the shipping method selected.

All applicable shipping costs will be displayed at checkout before you complete your purchase.

Any free shipping promotions or special delivery offers will be clearly communicated on our website.

INTERNATIONAL SHIPPING

BO + BALA primarily serves customers within Australia.

International shipping may be available to selected destinations, depending on courier availability and applicable shipping restrictions.

International delivery times and shipping charges will vary by destination.

CUSTOMS AND IMPORT DUTIES

For international orders, customs duties, import taxes or other charges may apply when goods arrive in the destination country.

These charges are generally the responsibility of the recipient unless otherwise stated at checkout.

BO + BALA is not responsible for customs charges imposed by overseas authorities.

TERMS & CONDITIONS

By placing an order through www.boandbala.com.au, you agree to our applicable Shipping & Delivery Policy and website Terms & Conditions.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

THANK YOU FOR CHOOSING BO + BALA AUSTRALIA! 💞

Live Young. Dream Big. Shine Bright.